Frequently Asked Questions

At Nuez Acres®, we accept the following forms of payment:

• Credit Cards: Visa, MasterCard, American Express, and Discover
• Debit Cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

If you have any questions about payment options, please don't hesitate to contact our customer support team.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

At Nuez Acres, we strive to get your products to you as quickly as possible. Here’s what you can expect:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note that processing times may vary, and you will receive a confirmation email with tracking information once your order has shipped. If you have any questions about your order, feel free to contact our customer support team: hello@nuezacres.ca 

Yes, we offer free shipping on orders of $35 CAD or more to Canada and the USA.

Free shipping is not applicable for international orders and shipping rates could vary depending on your region.  See our Shipping Policy.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

At Nuez Acres®, we proudly ship our products to the following areas:

• All 50 U.S. states, including Alaska and Hawaii
• Canada
• Select international locations

To check if we ship to your specific location, please enter your address at checkout.

We offer a 30-day satisfaction guarantee on all our items. If you're not completely satisfied with your purchase, contact our customer support team within 30 days of receiving your order to arrange a return or exchange. Items must be unused and in their original packaging, and return fees may apply.

At Nuez Acres®, we stand by the quality of our beauty products. We offer a 30-day satisfaction guarantee on all our items. Please note that this warranty covers manufacturing defects and does not apply to damage caused by misuse, normal wear and tear, or personal reactions to beauty products.

Yes, we offer full and partial refunds within 30 days of purchase. Items must be unused and in their original packaging. Contact our customer support team to initiate a return. Please note that return fees may apply.

A refund request can be submitted within a month after the purchase is made.

Please check our Terms of Service to see if you're eligible for a full or partial refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Our products are made with 100% natural, vegan ingredients (with the exception of beeswax used in some products), including our signature pecan oil, which is rich in vitamins and nutrients.

Full ingredient lists for each product can be found on their product web page. 

No, all our products are free from artificial fragrances and colors. We use only natural ingredients to ensure the highest quality and safety.

Yes, our products are formulated to be gentle and effective for all skin and hair types.

Yes, our products are made with gentle, natural ingredients that are suitable for sensitive skin. However, we recommend doing a patch test before full use.

Yes, most Nuez Acres® products are gluten-free, except for our Body Stick, which contains wheat germ. Please check individual product descriptions for specific ingredient information.

Yes, we offer travel-sized versions of some of our most popular products. Check our website for availability.

Our products are made with natural ingredients, but we recommend consulting with your healthcare provider before using any new products during pregnancy.

Yes, all our products are free from parabens, sulfates, and other harmful chemicals.

You can refer to our product descriptions and customer reviews for detailed information on each item. If you need further assistance, feel free to contact our customer support team.

Discontinue use immediately and consult with a healthcare professional. Please contact our customer support team to report the issue.

Apply a few drops of the pecan oil serum to your skin or hair, gently massaging it in. Use it daily for the best results.

Results can vary, but many customers notice improvements within a few weeks of regular use.

Store our products in a cool, dry place away from direct sunlight to maintain their effectiveness and longevity.

Our products typically have a shelf life of 12 months. Check the packaging for specific expiration dates.

Yes, we are committed to sustainability. Our products are waterless, minimizing water usage and promoting eco-friendly beauty practices.

No, Nuez Acres is proudly cruelty-free. We never test our products on animals. Proud members of the Leaping Bunny Program.

Yes, we use recyclable packaging materials. Please check your local recycling guidelines for more information.

Sign up for our newsletter to stay updated on new product launches, special promotions, and more.

Yes, we occasionally offer samples with purchases or through special promotions. Check our website for current offers. Find us in person at local markets and events throughout the year.

Yes, we offer a rewards program where you can earn points on purchases and other activities. Sign up on our website to start earning points.

Yes, you can purchase our products in stores. Use our store locator to find a location near you.

At Nuez Acres®, we accept the following forms of payment:

• Credit Cards: Visa, MasterCard, American Express, and Discover
• Debit Cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

If you have any questions about payment options, please don't hesitate to contact our customer support team.

At Nuez Acres, we strive to get your products to you as quickly as possible. Here’s what you can expect:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note that processing times may vary, and you will receive a confirmation email with tracking information once your order has shipped. If you have any questions about your order, feel free to contact our customer support team: hello@nuezacres.ca 

Yes, we offer free shipping on orders of $35 CAD or more to Canada and the USA.

Free shipping is not applicable for international orders and shipping rates could vary depending on your region.  See our Shipping Policy.

We offer a 30-day satisfaction guarantee on all our items. If you're not completely satisfied with your purchase, contact our customer support team within 30 days of receiving your order to arrange a return or exchange. Items must be unused and in their original packaging, and return fees may apply.

Our products are made with 100% natural, vegan ingredients (with the exception of beeswax used in some products), including our signature pecan oil, which is rich in vitamins and nutrients.

Full ingredient lists for each product can be found on their product web page.